Tied getting our host to get the newest ACE working on our server and this was my response...
As ACE is seen as a mod it falls outside of our basic support and will be seen as remote hands.
The cost for this is €17.50 per 15 minutes including research time.
Please let us know if you wish to proceed with this.
If not, please let us know if you wish to reverse to a fresh install with this knowledge.
Best regards,
Wow.... lol